Sometimes getting the extraordinary done means taking on the world.
Going international is an incredible opportunity. New routes mean new markets and new possibilities to expand. But airlines are filled with a million and one moving parts. Things like infrastructure, technology and staff training can be extraordinary challenges. So we pulled together a team of diverse thinkers to help make it all happen.
Getting the extraordinary done, one infrastructure challenge at a time.
Remodeling 500 planes is one thing. Upgrading things like security, ticketing, customs and customer service in a whole host of new airports all at the same time is another task entirely. We set up a command center to work across nearly 100 airports and support centers to help manage it all.
When nearly your entire workforce needs retraining, the extraordinary needs
to get done.
It wasn’t just that thousands of employees needed new skills. The training had to be done across a whole host of new countries, each with its own cultural, legal and tax regulation complexities. And it had to be done fast. We came up with a new approach and executed it across countless work streams, implementing over 700 procedural changes across multiple countries.
Sometimes you have to completely rethink technology to get the extraordinary done.
Airlines rely on hundreds of business applications, databases and integration technologies. So when you need to upgrade and integrate them all in a hurry, you need a roadmap that lets you steer clear of all the headaches. It took lots of collaboration and a team of skilled PwC analysts, data architects, developers and programmers to get to takeoff without any bumps.
Implementing a new technology roadmap
We had to upgrade more than 40 different information-management applications as the airline was expanding internationally. Keeping old systems up and running without fail was just as important as making a smooth transition to our new platform. All of our applications had to be integrated with back-end data warehousing to support new systems for things like reservations, check-in procedures, in-flight communications and passenger apps for flight status and reward programs. From research to testing, implementation and deployment, PwC’s technology project team had the diversity of technical experience to handle the unexpected without a hitch.
Flip the switch to see how we went from old to new: